Refund policy
FEED THE FIRE LLC
Return & Resolution Policy
At FEED THE FIRE LLC, each order is processed with care and intention. Due to the nature of our products, all sales are considered final at this time.
We currently do not accept returns, exchanges, or refunds, except where required by applicable law. This policy allows us to maintain quality control, operational efficiency, and fair pricing for all customers.
That said, if you believe there is an issue with your order—such as receiving an incorrect item, a damaged product upon arrival, or a fulfillment error—we encourage you to contact our customer service team for review.
Each inquiry is handled on a case-by-case basis, and while resolutions are not guaranteed, we are committed to addressing legitimate concerns where possible.
To request assistance, please reach out to our customer service department with:
-
Your order number
-
A brief description of the issue
-
Any relevant supporting information (photos, timestamps, etc.)
By completing a purchase with FEED THE FIRE LLC, you acknowledge and agree to this policy.